The Australian Party Box Company

Refund Policy

Returns

We do not offer refunds or accept returns for change of mind.

We do everything within our power to ensure your product reaches you in full and perfect condition. However, in the unlikely event of your product being damaged or items missing upon receipt, please email us at partybox.au@gmail.com within 7 days and include your order number and "damaged" or "missing" in the subject line. Once confirmed, we will take all reasonable steps to ensure you receive a replacement or refund for the damaged or missing items as soon as possible.

Please note: we may request photographic evidence to approve a damaged item claim.

Refunds will only be provided in the manner you used to place your order.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at partybox.au@gmail.com.